Make the Number Work for Your Business

Inbound 13-1300-1800 numbers come with a wide range of features and functions, all designed to make the number work for your business. Use a combination of features to create a call handling system best suited to your requirements.

• Business Intro Message - create a professional greeting for callers to hear. Promote your business and range of products and services.
• Auto Attendant - improve your call handling process and ensure all calls are directed to the right answering point.
• Call Management Features - manage your calls via a range of options including call forwarding, call overflow and call distributor.
• Call Alert - get a subtle 'alert' for when a call is being received from the inbound number.
• Time Based Routing - route your calls depending on the time at which it is being made. Automatically route your calls to an after-hours service.
• Voice 2 Email - create a professional voicemail service for when calls can't be taken or after-hours. Receive messages instantly via email.
• Geographical Routing - route your calls to one or a number of answering points depending on where the call is being made from.
• Call Recording - record your calls for training and management purposes. Improve your customer service process and review important call details.

Key Benefits

There are many benefits that an inbound 13-1300-1800 number can bring to a business. These range from being a national number that is fully portable and not restricted to a geographical area, to the benefits that a wide range of call handling and routing options deliver to a business operation.

Boost Business Presence and Project a More Significant Image

Most businesses find attracting and retaining customers an on-going challenge. Inbound numbers make the business look more significant and project an image that installs confidence. And that leads to more customer enquiries and higher retention rates.

Enhance Your Marketing and Gain an Edge on Competitors

Inbound numbers make it more appealing for customers to call the business. 13 and 1300 numbers attract a local call rate and calls to 1800 numbers are free when dialled from an Australian phone line, including mobiles. These are great incentives for customers to call your business.

Improve Brand Awareness with Phone Names and Phone Words

Improve brand awareness and promote your business name, product or service through a Phone Name or a Phone Word. Inbound numbers are available in many more variations than landline numbers. These include phone words that can spell the name of the business, product or service through the alphanumeric keypad.

Streamline the Call Handling Process

Gain functionality and improve the call handling process with the large selection of features and functions that inbound numbers come with. Utilise a combination of geo-routing, time-based routing and the variety of call handling features to create a call management process that will improve business efficiency and generate more sales.

Unlike most landline numbers, inbound numbers are not restricted to a local exchange. They don't have a local number prefix which means they're truly an Australia wide national number which can be dialled from any location in Australia. Having an Inbound Number means your business is not held back from generating sales from outside the local area.

Inbound numbers stay with the business regardless of its location. You don't have to change business phone numbers when moving premises or expanding the business. You only need one number and you keep it for the life of the business.

Flexible Call Handling Options

13/1300 and 1800 numbers offer a much broader range of call handling options than other numbers. These include Auto Attendant (IVR), Business Intro and Promotional Announcements, Voice 2 Email, Call Alert and others. Utilise all or some of the call handling functions to create an inbound call process that will impress your callers and project a professional image. 

Flexible Call Routing Options

Inbound numbers can be routed to one or more answering points which can be a mobile number or a landline number. Utilise Call Distributor or the Call Overflow function to distribute calls across a range of answering points. The functions will ensure no caller gets an engaged signal.

Location Dependent Call Routing

Routing of calls to 1800 and 13/1300 numbers can be determined by the caller's location. A perfect solution for multi-site operations, franchise operations and national businesses with branch offices. No need to promote multiple numbers.

Time Dependent Routing

Calls to the numbers can be routed to alternative answering points depending on the time of the call. Perfect for diverting after-hours calls to a Voice2Email service or a 24/7 Live Answering Service.

What Are Inbound 13-1300-1800 Numbers?

Inbound 13-1300-1800 numbers are virtual numbers that are routed to an answering point that can either be a landline or a mobile number. Depending on the business requirements, the number can be routed to one or a range of answering points. Being virtual numbers means they're fully portable, making them a perfect choice for growing businesses that may be moving premises or expanding their operations.

13, 1300 and 1800 numbers can only be used for receiving calls and that's why they are called inbound numbers. They're Australia wide national numbers which means there is no need to use an area code like 02, 03, etc. They also come with a high level of call handling and routing options. That makes them a superior choice to traditional landline numbers, delivering improved efficiency and productivity to any business operation. For this reason, 1300 numbers and 1800 numbers tend to be among the most popular choices for businesses looking for complete flexibility and access to a full range of call handling features and functions.

All prefixes come with exactly the same features and functions and can be set up in the same way. They're proven to increase marketing response rates and boost business presence. They are also available as Smart Numbers, which is an excellent way for a business to promote its name, product or service.

Whether you go for a 1800 number or a 1300 number depends upon your business requirements. Either way, it will enhance your business image and operations. It you are unsure of which one best suits your needs, we'll be happy to assist. Call us on 1300 00 1300 or CLICK HERE and we'll find the right number for your business.

What Type of Businesses Use 1300 Numbers?

SOHO

One of the biggest challenges for a SOHO business is to project a more significant image, one that installs confidence and puts the business on par with larger competitors. A 1300 number is a much better alternative to a local number, and even more so to a mobile number. It will give an impression that your business is well-established and eliminate any doubts in the customer’s mind.

The extensive features and functions including the business intro message, auto attendant and time-based routing for after-hours calls will help you manage inbound calls and eliminate that constant phone call juggle. They will help you create a professional caller experience, further strengthening your business image.

SME

One of the best ways to reach new customers and generate business from outside the local area is to have a national phone number. It makes a statement about the business and looks very impressive on the website. A 1300 number will expand your market reach, generate better response rates from your marketing activities including online, and ensure your business isn’t restricted to just the local area.

The 1300 number will also enable you to streamline the call handling process utilising the variety of enterprise grade features and functions. Many businesses use the overflow feature to make sure callers never get an engaged signal or ring out. And being a national number will ensure you only have one business number and never have to change it, regardless of where your premises are or how many locations your business has.

National Businesses

Being a national business requires a national number, one that customers can dial without having to use an area code. 13/1300/1800 numbers are the only viable solution and will ensure your business projects that image. There aren't many leading national businesses that don’t use either a 1300 or 1800 number. And of course, large enterprise businesses also use 13 numbers.

Make Your Business Even More Outstanding with a 1300 Number

Popularity of 1300 numbers has skyrocketed in recent years. Businesses of all sizes are choosing a 1300 number over other prefixes. And there are some good reasons why.

Not Restricted to a Geographical Area

Unlike landline numbers, 1300 numbers are not restricted to a particular exchange or area. Which means they’re fully portable and are Australia wide national numbers.

They Are Local Call Numbers

Calls to a 1300 number are charged at a local call rate from anywhere in Australia. Local call rates are determined by the caller’s telephone provider.

Can Only Be Used for Incoming Calls

They’re inbound numbers and can only be used for receiving calls. The numbers are routed to an answering point, which can be either a landline or a mobile number.

Superior Range of Easy to Remember Numbers

There are over 800,000 easy to remember smart numbers available with the 1300 prefix. These include phone names, phone words and numbers with a highly memorable pattern.

Largest Range of Features and Functions

1300 numbers are designed to receive calls which are then routed using a wide range of call management functions. They’re the only numbers that automatically come with such features and allow a business to structure a call management process to suit their needs.

You Only Need One Number Regardless of Business Size

Whether you’re a SOHO operator or a multi-national company, the extensive range of call handling features and functions means there is no need for multiple business numbers.

They Are Inexpensive

Fully featured 1300 plans start from $5 per month including call credits.

They Generate Better Marketing Response Rates

Inbound numbers make it more appealing for customers to call the business, especially when compared to mobile numbers. That means more calls and better response rates from marketing activities.

Difference from 1800 Numbers

Apart from the prefix, the only difference between 1300 and 1800 numbers is the call rate charged to the caller. A call to a 1800 number is free from any Australian phone line.

They Come with the Same Features as 13 Numbers

1300 numbers come with exactly the same features and functions as 13 numbers. In terms of functionality, the only difference between the prefixes is the length of the number (13 numbers are only 6 digits long).

The extensive features and functions including the business intro message, auto attendant and time-based routing for after-hours calls will help you manage inbound calls and eliminate that constant phone call juggle. They will help you create a professional caller experience, further strengthening your business image.

Look 'BIG' with a 13 Number

13 numbers are only 6 digits long and significantly easier to remember than 1300 and 1800 numbers. They're an excellent investment for businesses which conduct regular marketing campaigns or rely on display advertising.

Enterprise Grade Features and Functions

13 numbers come fully equipped with the complete set of enterprise grade features and functions. The variety of call handling and call management options, together with geo and time-based routing, allows a business to structure a call management process to suit their operation.

Easiest to Remember

Being only 6 digits long, 13 numbers are potentially the most memorable inbound numbers. And that means better response rates from marketing campaigns and display advertising. 

Gain a National Footprint

An excellent addition to any business that distributes products and services on a national scale. One easy to remember number that can be used Australia wide.

Big Business Image

Generally associated with large, national companies, a 13 number will elevate any business's status from a local operation to a national organisation.

Better Marketing Response Rates

13 numbers can help maximise response rates from marketing campaigns, especially when used for signage, billboards, radio and TV. Shorter numbers are much more effective when the potential customer is only exposed to your brand for a short time.

1300 vs 13 Numbers

The only differences between 13 and 1300 numbers are the number of digits and the cost. 

10 Digits vs 6 Digits

1300 numbers are 10 digits long e.g. 1300001300 and 13 numbers are 6 digits long e.g. 131300.

ACMA Numbering Charge

13 numbers attract an additional ACMA numbering charge of $695 (plus GST) per month.

Key Differences Between the Prefixes

All 13-1300-1800 numbers come with the same features and functions, and all are Australia wide numbers that don't require an area prefix. The differences lie in call costs, numbering charges and memorability.

Call Cost to the Caller

When calling a 13 or 1300 number from any landline in Australia, the caller is charged the cost of a local call. Higher charges apply when dialling from a mobile phone and are set by the mobile carrier. When calling a 1800 number, the call is free when dialled from any Australian phone line including a mobile.

Account Costs

Account holders of inbound numbers are charged for every inbound call. The rates are dependent on call origin (local, national and mobile) and where the number is being routed to i.e. landline or mobile. Inbound call rates differ between the prefixes, with 1300 numbers being usually slightly cheaper than 13 and 1800 numbers. 13 numbers attract an additional ACMA numbering charge of $695 (plus GST) per month, making them the most expensive numbers to maintain.

Memorability

All numbers come in numerous variations including smart numbers, which have a highly memorable sequence. 13 numbers are only 6-digits long (as opposed to 10 digits for 1300 and 1800 numbers), potentially making them the easiest to remember.