How to Set Up a Professional Business Voicemail
When calling any business number, you are often greeted with an automated voicemail greeting that helps guide you through the company directory, hours of operation, contact information and alternative steps for the call, such as leaving a message.
Whether you’re a small business or a large corporation, professional voicemail greetings make your business look more professional, and can also help to increase sales and improve customer satisfaction.
In this article, we’ll discuss why a voicemail greeting is important for your business and show you how to set one up with just a few simple steps.
How a Voicemail Greeting Can Help Your Business Succeed
When clients or customers want to learn more about your business, oftentimes after checking out your website and social media, if they have further questions regarding your products or services, they’ll pick up the phone and call.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
This is when a voicemail greeting can be beneficial.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
Setting Up a Professional Voicemail Greeting
A lot of small businesses set up a 13, 1300 or 1800 number to appear more professional, but that’s only the first step. Using a business phone service gives you a range of advantages over your standard landline, including the ability to:
- Set your business hours and record different voice greetings to align with a particular time of day or year.
- Set up an automated response, add department extensions to route the calls, and more.
- Have multiple users on the phone number via call overflow regardless of their location.