How to Get a 1800 Number in Australia

Getting a 1800 Number for Your Business

1800 numbers are 10-digit numbers that callers across Australia can reach for free using any fixed landline or mobile number. Often referred to as toll-free numbers, 1800 numbers can be used to take incoming calls and often give businesses the ability to reach more customers.

But how do you set up a 1800 number and how can they benefit your business? Read on to learn more about the advantages of 1800 numbers for Australian-based businesses.

How to Get an 1800 Number

Getting an 1800 number is a process that requires your service provider to contact the Australian Communications and Media Authority (ACMA) on your behalf to gain access to your chosen number. Once done, you can then purchase a plan which allows you to receive calls on your selected number.

Business 1300 specialises in inbound 1800 numbers and is dedicated to supporting the needs of Australian SME businesses. Focused on providing telco solutions to all customers, with over 15 years of experience in the industry, we can help find the best solution for your business.

Choosing Your 1800 Number

There are a range of ways you can apply for an 1800 number, but ultimately it depends on the type of product you’re looking for. For some businesses, selecting a particular 1800 number may not be a priority. However, others may prefer a specific numerical pattern or word.

Free Pool Numbers

Free pool numbers usually have no significant pattern and don’t spell a specific word through the alphanumeric keypad. Unlike other 1800 number options, they carry no upfront cost to obtain the number. Despite lacking a highly memorable pattern, they are still an incredibly effective business tool. To get yours today, simply contact Business 1300 and we can set your business up with one as soon as possible.

Smart Numbers

Smart numbers spell a word or have a highly memorable numeric pattern. More and more businesses are beginning to take advantage of their benefits as their popularity continues to increase. If you are interested in purchasing a smart 1800 number for your business, Business 1300 can help source one on your behalf from ACMA. While they may be more expensive than free pool numbers, the return on investment is often higher as they can be more memorable for your customers.

Premium Numbers

Premium numbers are similar to smart 1800 numbers, however they use more memorable patterns. Because they are more exclusive, they often come with a higher price tag, but an even higher ROI. Premium 1800 numbers are most effective when used for marketing and promotional purposes.

Improve Customer Satisfaction

There’s nothing more frustrating than not being able to get in touch with a business. With a 1800 number, your business is always contactable. 1800 numbers give customers across Australia free and easy access to your business line to ask questions and get answers fast.

Go Portable

With an 1800 number, location doesn’t matter. If your business relocates, no one is the office or it’s after hours - no one will ever know. Regardless of where you are, a toll free number can still be dialed and answered. Call forwarding to any device is possible and even if you change providers, you can still keep the same 1800 number.

Establish Credibility

Toll free numbers aren’t just for big corporations. With a 1800 number, you can better authenticate your business. Whether you operate remotely or have an established office, with a 1800 number you always look professional no matter your location.

Getting a 1800 Number FAQs

Yes - when dialing a 1800 number, the call is free from any mobile or fixed landline in Australia. 1800 numbers are often referred to as toll-free numbers for this reason, as the caller will never incur any costs.

The main difference between 1800 and 1300 numbers is the way the call is charged. When calling a 1300 number, the cost is split between the caller and the business. 1800 numbers are toll-free and result in no cost for the caller. The business absorbs the entire cost of the call.

1800 numbers can still be contacted while overseas by dialing Australia’s international dialing prefix before the number. However, toll-free numbers are only toll-free when dialing within the country. This means that you'll have to pay international call charges if you dial an Australian 1800 number from overseas.

Getting a 1800 Number for Your Business